FREQUENTLY ASKED QUESTIONS

FAQ's

What products do you offer?

Arteva Living specializes in luxury lighting, home décor, accent furniture, and outdoor furnishings designed to elevate your living spaces.

Where do you ship?

We currently ship throughout the continental United States. Some oversized items may have shipping restrictions.

How long will my order take?

Most orders are processed within 1–3 business days. Delivery typically takes 5–12 business days, depending on the item and destination. Oversized furniture may require additional transit time.

How do I track my order?

You’ll receive a shipping confirmation email with tracking information as soon as your order ships.

Will my order arrive in multiple packages?

Yes. Because many of our products ship from different warehouses, your items may arrive separately.

What if my item arrives damaged?

Please inspect your order upon delivery. If an item arrives damaged, contact us within 48 hours with photographs of the product, packaging, and shipping label so we can resolve the issue promptly.

Can I cancel my order?

Orders may be canceled before they enter processing. Once an order has been processed or shipped, it cannot be canceled.

Do you accept returns?

Yes. Eligible unused items in their original packaging may be returned within our return window. Please review our Return Policy for complete details.

How can I contact customer service?

Email us at support@artevaliving.com. We typically respond within one business day.